A Sonos agent will be able to test your network and ping your devices. It's possible your home network isn't able to stream music wirelessly due to WiFi interference or the Mac is too far away from the router. You can find our contact information here. Finally, I resolved the problem by deleting the sonos controller on the mac and all the references in mac library using the program CleanMyMac. I then reinstalled the sonos controller and linked it to the existing sonos system. I then added the iTunes directory and it is working beautifully.
I recently upgraded to Yosemite on my iMac. I have been running Sonos for a couple years and have had problems from time to time. After Yosemite, I went through the usual procedures of naming the music library, etc, to get a message that 'Rae's-Imac refused to let Sonos connect to it.' What do I need to do? Where do I go to tell my imac to let sonos connect? I put the music directory path in file sharing but should sonos be listed as a user? And I changed Security to allow apps from anywhere. Please help.
MacBook Pro, Mac OS X (10.5.8)
Posted on Nov 2, 2014 12:38 PM
Here's what you need
- Update your iPhone or iPod touch to the latest version of iOS, iPad to the latest version of iPadOS, or Mac to the latest version of macOS. On a PC, make sure that you have the latest version of iTunes for Windows.
- Subscribe to Apple Music or iTunes Match.
- Sign in to all of your devices with the same Apple ID that you use with Apple Music or iTunes Match.
- Connect your devices to the Internet over a Wi-Fi or cellular network. On a Mac or PC, you can also connect to the Internet using Ethernet.
Apple Music availability varies by country and region. Learn what's available in your country or region.
Turn on Sync Library
With the latest version of iOS, iPadOS, and macOS, Sync Library is turned on by default. If you turned off Sync Library, you can turn it back on. Just follow the steps below for your device.
On your iPhone, iPad, or iPod touch
- Go to Settings > Music.
- Turn on Sync Library. If you don't subscribe to Apple Music or iTunes Match, you won’t see an option to turn on Sync Library.
If Sync Library is updating or turned off, you'll see a message at the top of the Library tab in the Apple Music app.
On your Mac
- Open the Apple Music app.
- From the menu bar at the top of your screen, choose Music > Preferences.
- Go to the General tab and select Sync Library to turn it on. If you don't subscribe to Apple Music or iTunes Match, you won’t see an option to turn on Sync Library.
- Click OK.
If you have a large music library, it might take some time to upload and sync your music library across all of your devices.
On your PC with iTunes for Windows
In iTunes for Windows, iCloud Music Library isn't turned on by default. To turn on iCloud Music Library:
- Open iTunes.
- From the menu bar at the top of your screen, choose Edit > Preferences.
- Go to the General tab and select iCloud Music Library to turn it on. If you don't subscribe to Apple Music or iTunes Match, you won’t see an option to turn on iCloud Music Library.
- Click OK.
If you have a large music library, it might take some time to upload and sync your music library across all of your devices.
On other devices
If you subscribe to Apple Music, you can also access your music library — without having to turn on Sync Library — on other devices that support the Apple Music app and on music.apple.com.
If you don't subscribe to Apple Music
- If you only want to sync your existing music library across all of your devices, and not any music from the Apple Music catalog, you can subscribe to iTunes Match on your computer. iTunes Match lets you access your music library on any Apple device or a PC with iTunes for Windows.
- If you buy music from the iTunes Store, you can redownload your past music purchases on your Apple device or a PC with iTunes for Windows.
- You can also manually sync music from your computer to your iPhone, iPad, or iPod touch.
Need help?
Connect My Computer To Sonos
Sonos Music Library Settings
- If you sign out of your Apple ID or cancel your Apple Music or iTunes Match subscription, you won’t be able to access and sync your music library on all of your devices. The original song files will remain on the device that they were uploaded from.
- Apple Music isn't a back up service. Make sure to back up your iPhone, iPad, iPod touch, Mac, or PC, so that you have a copy of your music and other information in case your device is ever replaced, lost, or damaged.
- You can have up to 100,000 songs in your music library. Songs that you buy from the iTunes Store don't count against this limit.
- If a song is grayed out, incorrect music plays, or you can’t access your music library, learn what to do.
Learn more
- Learn how to join Apple Music.
- Learn about the icons that you might see next to songs when you turn on Sync Library.
- If Sync Library is turned on, a song that you delete from one device is deleted everywhere.
- Learn what to do if songs in your music library are grayed out.